Privacy Policy — Betting App Pakistan

01Introduction

The betting app is an online platform offering sports betting, live casino, slots, bingo and game lobby products to adult players in Pakistan. To operate these services — process your bets, handle deposits and withdrawals in PKR, verify your identity and provide customer support — we need to collect and process certain personal information.

This policy covers all personal data collected through the betting app website and any related digital touchpoints. It applies to all registered players and to visitors who browse without registering. We take our responsibility to handle your data carefully seriously, and this document explains exactly how we do that.

When we refer to "personal data" in this policy, we mean any information that can identify you as an individual — including your name, contact details, payment information and records of activity on the platform.

02Data We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, automatically when you use the platform, and occasionally from third-party verification providers. Here is a breakdown of the types of data involved:

We only collect the data we genuinely need. We do not collect sensitive categories of data such as religious beliefs, ethnicity, medical records or biometric data.

03How We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your personal information for anything beyond what is described below:

• Account management: Creating your account, maintaining your profile and enabling you to log in securely.
• Processing transactions: Handling deposits, withdrawals and bonus credits in PKR across payment methods including JazzCash, Easypaisa, Raast and bank transfers.
• Identity verification: Confirming that you are who you say you are, that you meet the 18+ age requirement and that your payment methods belong to you.
• Customer support: Responding to your queries, resolving disputes and managing complaints.
• Platform improvement: Analysing how the platform is used in aggregate to improve performance, fix issues and develop new features.
• Security and fraud prevention: Monitoring for suspicious activity, detecting multiple accounts and protecting against financial crimes.
• Responsible gaming: Monitoring betting patterns that may indicate problem gambling behaviour and facilitating use of self-restriction tools.
• Marketing communications: Sending promotional offers and updates, only where you have opted in and to the extent described in the Marketing section of this policy.

04Payment Data

The betting app processes all transactions in PKR. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card, certain payment details are collected and processed to complete the transaction.

• Payment processing is handled through secure channels. Full card details, where applicable, are handled by PCI DSS compliant payment processors — we do not store your full card number on our own servers.
• Mobile wallet identifiers such as your JazzCash or Easypaisa account number are stored securely and used only to process your transactions and verify payment method ownership.
• Bank account details provided for withdrawals are stored to process your withdrawal request and to comply with anti-money-laundering record-keeping obligations.
• Transaction history — including amounts, dates, payment methods and outcomes — is retained as part of your account record.

We will never ask you for your full PIN, mobile banking password or one-time password (OTP) through any channel. If anyone contacts you claiming to be from betting app support and asks for this information, it is not us — please report it immediately.

05Cookies & Tracking

The betting app uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. Cookies are small text files placed on your device when you visit the platform.

• Essential cookies: Required for the platform to function — including keeping you logged in during your session and remembering your language and preferences.
• Analytics cookies: Used in aggregate and anonymised form to understand which pages are visited most, how long users spend on different sections and where technical issues arise. This helps us improve the platform.
• Security cookies: Help detect and prevent fraudulent activity and protect your account session.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent certain features of the platform from working correctly. Blocking analytics cookies will not affect your ability to use the platform.

06Data Sharing

We do not sell your personal data to third parties. Your information is shared only in the following limited circumstances, and only to the extent necessary:

• Payment processors: Transaction data is shared with payment service providers (such as JazzCash, Easypaisa, Raast and banking partners) solely for the purpose of completing deposits and withdrawals.
• Identity verification providers: Where identity verification is required, your details may be checked against identity verification services to confirm your identity and age.
• Game providers: Where casino games are provided by third-party software providers, your player ID and game activity data may be shared with the relevant provider to operate the game and record outcomes.
• Legal and compliance obligations: We may be required to share data with relevant authorities where required by applicable law, court order or regulatory requirement. We will only comply with valid legal requests.
• Fraud prevention: In cases of suspected fraud, money laundering or match fixing, relevant data may be shared with financial crime prevention organisations or law enforcement where legally required.

Any third party that receives your data is required to handle it in a manner consistent with this privacy policy and applicable data protection standards. We do not permit third parties to use your personal data for their own marketing purposes.

07Data Retention

We retain your personal data for as long as your account is active and for a period after account closure, as required for legal, regulatory and operational purposes.

• Account records and transaction history are retained for a minimum period after account closure to comply with anti-money-laundering and financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable compliance standards and then securely deleted.
• Support communications are retained for a period sufficient to resolve any related disputes or follow-up queries.
• Marketing preference records are retained for as long as needed to respect your opt-in or opt-out choices.
• When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

If you close your account voluntarily, we will process the closure promptly. Some data must be retained beyond account closure as described above. Where data is retained after closure, it is held securely and not used for any active marketing or operational purpose.

08Your Rights

You have a number of rights in relation to the personal data we hold about you. These rights are available to all registered players and can be exercised by contacting our support team.

To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond within a reasonable timeframe. Identity verification may be required before we process a data request to ensure we are releasing information to the correct person.

09Data Security

Protecting your personal data is a core responsibility for the betting app. We use a combination of technical and organisational measures to keep your information secure against unauthorised access, loss or misuse.

• All data transmitted between your device and the platform is encrypted using industry-standard TLS (Transport Layer Security) encryption.
• Account access is protected by password authentication. We strongly recommend using a unique, strong password and not sharing it with anyone.
• Our systems are monitored for unusual activity and potential security threats on an ongoing basis.
• Access to personal data internally is restricted to staff and systems that genuinely require it for operational purposes, on a least-privilege basis.
• Payment data is handled through PCI DSS compliant channels where applicable.

10Children's Privacy

The betting app is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation of age, and accounts may be subject to age verification at any point.

If we discover that a person under 18 has registered an account, that account will be closed immediately and any funds deposited will be returned via the original payment method after standard verification. Any bets or games played during that period will be voided.

If you believe a minor has accessed this platform, please contact us at [email protected] so we can investigate and act promptly.

11Marketing Communications

We may send you promotional communications about new features, upcoming Cricket and PSL betting markets, casino promotions, bonus offers and platform updates. We only do this where you have opted in to receive such communications during registration or through your account settings.

• Marketing messages may be sent via email, SMS or platform notifications depending on your preferences.
• You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect service communications — we will still send you important account-related messages such as withdrawal confirmations and security alerts.
• We do not share your contact details with third-party advertisers for their own marketing purposes.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable requirements. When meaningful changes are made, we will notify registered players by email or through a visible notice on the platform.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of the platform after a policy update is published constitutes your acceptance of the revised terms.

If you have concerns about any changes to this policy, you are welcome to contact our support team for clarification before continuing to use the platform.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is being handled, please get in touch:

• Live Chat: Available through your account dashboard — fastest option for general questions.
• Email: [email protected] — for detailed or account-specific privacy queries.
• FAQ: Many common questions are answered on our FAQ page.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data access or deletion requests, please allow additional time for identity verification before we process the request.